Morek EVC Warranty Terms and Process

At Morek, we stand behind the quality and reliability of our products. This document sets out the warranty coverage for all Morek electric vehicle (EV) charging products, including AC chargers, DC chargers, and related accessories.  

To ensure eligibility for warranty coverage, all installations and repair must be carried out by an authorised professional, and only approved components and accessories may be used.  

The following sections outline the duration, coverage, exclusions, and procedures of Morek warranty coverage in detail. 

1. Warranty duration and activation 

The warranty period depends on whether the product has been registered or not and is divided into standard and extended warranty. 

1.1 Standard warranty (non-registered products) 

Unless otherwise agreed in writing, the following default warranty periods apply from the invoice date of the EV charger: 

• EV chargers (AC and DC): 12 months  
• Accessories (e.g. pedestals, cable holders): 12 months  
• Consumables (e.g. charging cables, connectors, sockets, RFID cards, display): 6 months  

1.2 Extended warranty (requires registration) 

To receive extended warranty coverage, the product must be registered within 30 days of purchase using the official Morek Charger Registration Form. 

After registration, the following extended warranty periods apply from the invoice date of the EV charger: 

• EV chargers (AC and DC):  24 or 36 months  
• Accessories (e.g. pedestals, cable holders): 24 months  
• Consumables (e.g. charging cables, connectors, sockets, RFID cards, display): remain covered for 6 months  

If registration is not completed within 30 days of purchase, only the standard warranty periods apply. 

2. What is covered 

The warranty covers: 

• Manufacturing defects: defects in materials or workmanship under normal use and correct installation in accordance with Morek’s official guidelines.
• Replacement or repair of faulty components using new or reconditioned parts at Morek’s discretion.  
• Continued warranty limited to the unexpired portion of the original warranty period, without resetting or extending the term. 

3. What is not covered 

The warranty is limited to defects arising under normal use and correct installation and repair by an authorised professional, using components and accessories approved by Morek. If there is any uncertainty regarding the installer or the suitability of parts, please contact Morek in advance to confirm authorised options. 

The warranty does not include configuration support for chargers (including OCPP setup, network settings, firmware updates, etc.) This service is offered as a separate paid service and can be ordered through the Morek sales team or by contacting ev@morek.eu or through your local authorized professional.

The warranty does not apply to: 

• Damage caused by:  

1. Incorrect or unauthorized installation.  
2. Use beyond intended purpose or outside rated environmental conditions (e.g. excessive heat, humidity, altitude, unstable voltage).  
3. Use of non-approved components or accessories.
4. Mechanical damage (e.g. dropping, improper transportation, deformation, and tampering).  
5. Environmental or external factors (e.g. water ingress, lightning, fire, chemical exposure).  
6. Force majeure (e.g. floods, earthquakes, riots).  

• Continued use of the product after a fault has been detected.   
• Failure to follow Morek’s installation, usage, or maintenance instructions .
• Unauthorized disassembly, modification, or attempted repair  
• Inability to provide the original serial number or product identification .
• Damage resulting from failure to preserve the defective part for inspection .

4. Warranty exclusions 

The following limitations apply in addition to the general exclusions listed above. 

• Morek provides no warranty for used products. Certified refurbished items may be covered under limited terms (conditions apply per sale).  
• Morek reserves the right to refuse a warranty claim if the customer fails to follow the prescribed claim procedure or if the required documentation is missing or is inadequate.  

5. Out-of-warranty services 

Where warranty coverage does not apply, Morek offers paid services to support continued product functionality. All services performed outside of warranty coverage are subject to charges based on Morek’s current rates and component pricing. 

Such services may include diagnostics, On-site repairs, spare parts, firmware recovery or reconfiguration outside factory defaults. A cost estimate will be provided in advance and requires approval from client before proceeding with the services. 

The service can be ordered through the Morek sales team, by contacting ev@morek.eu, or via your local authorized professional or distributor.

The following paid services are provided: 

1. Configuration support 

Configuration support for chargers (including OCPP setup, network settings, firmware updates, etc.).

2. Technical support 

• Phone-based technical support. 
• On-site support (at the customer’s or supplier’s location). 

Handling of chargers without internet connectivity 

If a charger is not connected to the internet and cannot be accessed remotely via Morek’s system or the customer’s selected backend, Morek reserves the right to charge a diagnostic fee for identifying the issue.  

The amount and application of this fee will be decided on a case-by-case basis, depending on the nature of the issue and the decision of Morek’s technician. This fee is not applied automatically but is considered discretionary practice used only when necessary and agreed upon. 

6. Installation and maintenance requirements 

To ensure warranty validity, proper installation and regular inspection and maintenance are required and must be documented accordingly. To maintain warranty coverage: 

• The charger must be installed by a certified electrician or qualified installer, in line with Morek’s guidelines and applicable EU and local standards.  
• The charger must be inspected and maintained at least once every 12 months in accordance with Morek’s guidelines and relevant EU standards. Inspection results and maintenance records (e.g., service logs or inspection reports) must be kept until the end of the warranty period. These documents must clearly indicate the actual inspection dates and be stored in a way that allows verification of when the maintenance was performed, to avoid any risk of retrospective or backdated documentation.
• In the event of a defect or failure, the customer must:  

1. Stop using the product immediately  
2. Notify an installation/maintenance provider or warranty partner appointed by Morek within 7 days of discovering the issue to identifiy the defect. 
3. If a defect is discovered that falls under the warranty, a warranty claim form must be completed. 
4. Preserve the original state of the defect to enable evaluation. Any alteration or disposal of faulty components may result in denial of the warranty claim.  

• Morek may require physical return of the affected component for inspection.  

7. Ownership of replaced parts 

To support quality control and analysis, Morek retains ownership of all components replaced under warranty. 

The customer agrees to return such parts to Morek upon request, if logistically feasible. 

8. Applicability 

This warranty applies to all Morek EV charging products, regardless of whether the end user is a private individual (consumer) or a business. 

The warranty is offered by Morek to its direct business customers (installers, distributors, service providers, etc.) but also applies to final users, provided the product is installed and used according to instructions. For the extended warranty, the product must be registered on time. 

Where applicable, final customers may also have additional statutory rights under national or EU consumer protection laws. This warranty does not limit those rights. 

9. Warranty claim procedure 

To ensure timely and effective handling of warranty claims, the customer must follow the steps below and provide complete documentation. 

All warranty claims must be submitted within 7 days after the discovery of the defect.  

To submit a warranty claim: 

1. Contact support via ev@morek.eu or our official support portal: Wiki 
2. Include the following:  
   1. Proof of purchase and proof of required maintenance.
   2. Product registration confirmation (if applicable).  
   3. Description of the issue, accompanied by relevant photos or error codes.  
   4. Morek may request the return of the affected unit or component for inspection.  
   5. Valid claims will be resolved through repair or replacement at Morek’s discretion.  

10. Dispute resolution 

In the event of a disagreement concerning warranty coverage or the root cause of a defect, Morek and the customer agree to attempt resolution through good-faith discussions. 

If the dispute cannot be resolved amicably, either party may request a technical assessment by an independent laboratory or expert agreed upon by both sides. The outcome of the assessment conducted by a mutually agreed laboratory or expert shall be considered final and binding for both parties.

Costs for such assessment are to be pre-paid by the requesting party and later assigned to the responsible party based on the outcome. 

This does not limit the consumer protection rights.   

These warranty terms are governed by law of Republic of Estonia. Disputes shall be settled in Harju County Court if not resolved amicably. 

11. Warranty registration form 

To benefit from extended warranty coverage, timely registration is required. To activate the extended warranty, register your charger within 30 days of purchase using the official registration form: 

Morek Charger Warranty Registration Form

For assistance or further information: 

• Support email: ev@morek.eu
• Knowledge base: Wiki 
• Website: ev.morek.eu