If some issue occurs with a charger connected to the Monta Charge app, communication logs between the Morek charger and backoffice are a valuable insight into what went wrong.
To obtain the logs:
- On a PC or Mac, head over to portal.monta.app and log in to the same account as in the mobile application.
- Follow the video below to download the log file.
- Share the retrieved logs with support for additional help.
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